Refund policy

Effective Date: August 13, 2026

At S2 Leather, we carefully check and pack every order before dispatch. To ensure a fair process for our customers, please follow the policy below.

No Refunds

We do not provide refunds for any order. Approved returns are eligible for exchange/replacement only.

Damaged, Defective or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Unboxing Proof is Mandatory

Please record a clear, continuous unboxing video in front of the courier/delivery person before accepting/opening the package.

The video should clearly show:

The sealed package and shipping label.
The package being opened.
The complete product and any damage/issue.

Clear photos may also be required.

Without proper unboxing video/photo proof, we reserve the right to reject or cancel the request.

Exchange Only

If your claim is approved, we will provide an exchange/replacement, subject to product availability.

No refund will be provided.

Return Shipping

For an approved exchange, the customer is responsible for the return shipping cost and must ship the product to our office address provided by our team.

Please share the return courier receipt/tracking proof with us.

Do not send the product back without receiving return instructions from us.

Important

Claims must be reported within 48 hours of delivery.
The product must be returned in acceptable condition with applicable packaging/accessories.
All claims are subject to verification and approval.
If sufficient proof is not provided, we have the right to reject the request.