Shipping policy

Effective Date: August 13, 2026

At S2 Leather, we aim to provide a smooth and reliable delivery experience for every order. We offer both Prepaid and Cash on Delivery (COD) payment options for eligible orders.

1. Order Processing

Orders are processed after successful order confirmation. Orders are generally prepared and dispatched within 1–3 business days, subject to product availability and order verification.

2. Delivery Time

We aim to deliver your order within 7–8 business days from the date of order confirmation.

Delivery times may vary depending on the delivery location, courier service, weather conditions, public holidays, or circumstances beyond our control.

3. Payment Options

We accept the following payment methods:

Prepaid: Customers can pay securely online through the payment methods available at checkout.

Cash on Delivery (COD): COD is available for eligible locations and orders. Customers can pay the order amount to the delivery partner at the time of delivery.

COD availability may depend on the delivery location, order value, product, and courier service.

4. Shipping Charges

We do not offer free shipping.

Applicable shipping charges will be calculated and displayed at checkout before you complete your purchase. Shipping charges may vary depending on the delivery location, order details, and applicable courier charges.

Any shipping charge shown at checkout will be added to the total order amount.

5. Order Tracking

Once your order has been dispatched, tracking information will be shared through the contact details provided during checkout, where available.

Customers can use the tracking information provided to check the current status of their shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number while placing an order.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address information.

7. Delayed or Lost Orders

If your order has not been delivered within the expected delivery period, please contact us so that we can assist you in checking the shipment status.

Delivery may be delayed due to courier issues, weather conditions, public holidays, strikes, government restrictions, or other circumstances beyond our control.

8. Damaged Packages

Please check the package at the time of delivery. If your package appears damaged, please contact us as soon as possible and provide photographs of the package and product so that we can assist you.

9. Undelivered or Returned Orders

If an order is returned because of an incorrect address, unsuccessful delivery attempts, refusal to accept the package, or the recipient being unavailable, additional shipping charges may apply for reshipping the order.

For COD orders, repeated refusal or non-acceptance of orders may affect the availability of COD for future purchases.